Delete Your iKnowMom Account

This page explains how to delete an iKnowMom account (app and website) and what happens to your data.

Delete your account in the app

Parents can delete their account in a few taps. No email is needed.

1. Open the iKnowMom app and sign in.
2. Go to Settings and scroll to the bottom.
3. Tap Delete Account and review what will be removed.
4. Confirm by typing DELETE.

Request deletion by email

If you can't use the app, or you are a teen who wants their login removed, email privacy@iknowmom.com from the email address or phone number on the account, with the subject “Delete my iKnowMom account”. We will confirm it is you and delete the account within 30 days.

Teen profiles

A parent can remove a teen's profile from the Children section of the app. Deleting a parent account also deletes every teen profile in that family. A teen who wants their own account removed can ask their parent, or email us as above.

What is deleted

• Your profile and all linked teen profiles
• Transaction history, goals and rewards data
• Bank connections: the access we hold from Plaid is revoked and deleted
• Location sharing, saved places and drive history
• Notifications and push notification tokens
• Any unused reward wallet balance is refunded to the original payment method within 5–7 business days

What we may keep

We keep only what the law requires, such as billing and tax records, for the period the law requires. Everything else is removed within 30 days of a verified request.

Subscriptions

Deleting your account does not by itself cancel a subscription bought through Google Play or the App Store. Cancel it in Google Play (Payments & subscriptions, then Subscriptions) or in your Apple ID settings (Subscriptions) so you are not charged again.

Questions? Email privacy@iknowmom.com or see our Privacy Policy.